You have worked so hard over the past few weeks and the time is finally here! Congrats on making it to Certification!!!
Next week you will put all of your Airbnb knowledge to the test when you start taking calls.
By now, you have had the opportunity to login into your softphone, take a few calls and get all of the butterflies out of your stomach. You have tested all of your systems, saved your commonly used Nova Workflows for quick access, and tested your TimeClock in your OneCall Dash…
Additionally, you should have already selected your Starmatic invervals for next week…right???
If you have done ALL of these things, exhale…wooosaahh.
Take a break this weekend, get some rest and come back next week refreshed and ready to kick some certification butt!!!
If you have Airbnb questions or tips for your fellow teammates, post them here in the group activities. If you need additional support, post your questions in the New OneCall Live Agent Community Forum.
You’ve got this!