October 10, 2019

4 Key Customer Needs to Tackle for Better Phone Support

4 key customer service needs that you should tackle to provide better phone support. These tips will help you deliver the best customer experience possible.
October 8, 2019

Optimizing the Cancellation Experience: What’s the Right Amount of “Friction”?

So what’s the best approach for handling customer cancellations?
December 7, 2018

4 Things You Can Do To Help Your Customers Cut to the Point

Learn how to take control of a call with a long winded customer with 4 easy steps.
August 5, 2018


Customer Service Agent - Tips & Tricks on how to help difficult customers while keeping your cool.
April 3, 2018

How to Handle the Irate Customer Training Program

Course teaches a highly effective four point plan for calming irate customers and maximizing their situation. Includes the proven ASAP technique.
February 13, 2018

Update Your Resumé

Add OneCall to your Linkedin resumé.
February 9, 2018

This is how you control calls with talkative customers

Customer Service call control with chatty Cathy.
February 9, 2018

What is empathy?

Watch this presentation on Empathy to help improve your customer service skills.
February 9, 2018

How to Ask Customers Questions

  2 Tips to Make Sure You Don’t Sound Like You’re Interrogating Customers When You Ask Questions.