January 20, 2021

New Employee Onboarding

Onboarding your customer service team is important for employees, contractors and even employers. Learn how to do it right.
January 9, 2021

It is the least we can do for each other…

It won’t hurt you to wear a mask, but it will hurt millions more if you don’t.
May 19, 2020

How Employers Can Support Workplace Mental Health

To help improve the mental health in your workplace—and thus improve productivity—follow these steps. 
April 14, 2020

7 Tips for Working From Home During the Coronavirus Pandemic

In the midst of the new coronavirus pandemic, many companies are implementing voluntary or mandatory work-from-home policies. That means lots of us are dealing with an unusual challenge: working from home for the first time, full-time.
January 3, 2020

Press Release – OneCall is Now RFC Staffing!

Effective Jan 1, 2020 OneCall Contact Center, LLC has re-branded!  Our new name will be RFC Staffing.
December 17, 2019

Want to Build Employee Engagement? Invest in Your People Holistically.

Don’t just think of your employees as tools to achieving your business goals. Invest in them holistically, help them achieve their personal goals, and they will give you their best at work. By investing in capacity building as a leadership strategy, you will inspire others to be better, help them grow, and create a better outcome for both your business and employees.
December 12, 2019

4 Good Reasons to Kill Email-Based Customer Support

In an omnichannel world where the name of the game is increasingly about giving our customers choice over the channels they select, you may find that channeling customers away from Email-Based Customer Support.
October 29, 2019

Successfully build and manage a virtual customer service team

Managing remotely is a skill that can be learned or further refined by considering what makes a great virtual employee, how to foster good communication, ideas for keeping it fun, and tools that promote efficiency and transparency.
October 10, 2019

4 Key Customer Needs to Tackle for Better Phone Support

4 key customer service needs that you should tackle to provide better phone support. These tips will help you deliver the best customer experience possible.