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What does PF and QAPF stand for?
PF and QAPF
Once Arise CSPs begin servicing clients, they are assigned a PF and QAPF
PF=performance facilitator.
QA=quality adherence
These individuals assess and provide feedback to servicing agents regarding their call performance and schedule adherence. Each CSP will be assigned a PF once they have completed their certification course and have actively started servicing calls for the client.
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