E-COMMERCE CALL CENTER SERVICES
SERVICE OVERVIEW
E-commerce Call Center Services
Is your E-commerce business equipped to provide the best possible customer E-commerce call center services? One of the great advantages of the E-commerce business model, in addition to the convenience of online purchasing, is the low overhead involved. But with streamlining can come challenges related to staffing and customer service. To help your company’s ability to communicate with your customers one-on-one, turn to the experienced call center professionals at RFC Staffing.
Customers who return to their favorite E-commerce sites and who give the best online reviews tend to be impressed by two major things. The first is obviously the quality of the products purchased. The second is often the quality of service provided by the online business. Great customer service can be hard to find. Your company can stand out from the crowd with your own responsive, courteous, and professional customer support team.
Excellent customer service, responsiveness, and accessibility can set your business apart from your competition. To establish an efficient and cost-effective customer service component to your E-commerce business, turn to RFC Staffing. We can handle all of your inbound and outbound phone call needs to maintain your excellent reputation for service and to save you money.
E-commerce Support Services
If a customer has any issues with the products they order or with the purchasing process, getting in touch with the company quickly and conveniently is of paramount importance to them. It’s also important to you to maintain customer loyalty. Nobody wants to wait endlessly on hold to get their questions answered. Unfortunately, many online retailers have small support staffs in order to keep costs down. This leaves customers waiting, which will lead to them leaving the company for someone with better service and availability. That’s where we come in. By outsourcing your call center to RFC Staffing, you get far more call center support while saving money on the costs of staffing. This leaves your bottom line looking good and your customers happy with the experience.
E-commerce Customer Service
Quality customer service is what keeps people coming back. You have to earn loyalty, and you do it by treating people well. In the world of E-commerce, that means being available to answer questions and solve issues. A minute of being on hold on the phone can feel like an eternity to customers anxious to have their problems solved. Our E-commerce call center services give you expanded capacity to serve customers by having more people available to take their calls. Our people are well-trained and treat your customers courteously and professionally. This keeps your customers coming back to your business.
In addition to the increased capacity to take calls, our team is trained to deliver consistent communication to your customers. We learn your messaging and products inside and out so you can rest assured that your customers get accurate information and swift customer service.
Since the reach of E-commerce extends through many time zones and business is done at any time of day, you need customer support services 24/7. We offer E-commerce support services all day every day, so you won’t have to worry about leaving people waiting until the next business day to get their questions answered. One of the keys to effective customer service, especially when people have questions or problems, is to deliver timely information so any issues can be resolved right away. Our professionals are trained to know that every interaction with a customer is an opportunity to sell them on the quality of the company. Each time your customers connect with a RFC Staffing Contact Center agent, you will know that your company is being represented in the best possible way.
Get a Quote Today
To get the best call center support services and to make your company more accessible to your customers, turn to RFC Staffing Contact Center,LLC. You get the winning combination of saving money through outsourcing and increasing the level of responsiveness to your customers. We are experienced in all areas of call center service, so you can rest assured that your company is putting its best face forward each day, all day.
Contact us today for a free, no commitment quote.
Answering Services & Call Center BPO Services FAQs
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Training is held online in live virtual classrooms led by trained instructors. We will work with you to setup training materials and curriculum.
Call Center Calls- Every business is different. Certain factors like the nature of the project, the complexity level of your business needs, recruitment processes, training processes, agent skill sets, and the resources your business uses will determined the time required for "live deployment".
Real-time Call Summaries - Receive an email and/or SMS message after each call.
Daily Batched Call Summaries - Receive a call summaries CSV by email daily.
Native Application - Have our agents enter caller info directly into your CRM, eCommerce, scheduling or ticketing system.
Call Center Calls - We offer service agreements of 3 months, 6 months & 12 months for ongoing projects. We also offer seasonal service agreements for companies who experience business surges during specific times of the year (ex. spring and summer hotel bookings, tax season).
If your business has short term needs for events like fundraisers, charities or natural disaster impacts, let us know. We can work with you to find a solutions that fits!
Call Center Calls - Based on service agreement.
All of our agents work from home. Here is why...
1. Higher Agent Productivity
Many businesses don’t have the space to create separate areas for inbound customer support and outbound sales. At-home working completely eradicates problematic noise level issues and allows agents to work uninterrupted.
2. Improved Customer Service
Most people would agree that they can perform better in a more focused environment where concentrating on the task at hand is easier. Without interruptions from other staff members, our agent’s only priority becomes the customer. Customers appreciate this as well as they have the full attention of the agent and are not asked to constantly repeat themselves.
3. Wider Talent Pool
A busy contact or call center environment is not to everyone's cup of tea. In fact it could be a major deterrent for agent recruitment. Instead of a one-size-fits-all approach, we provide a flexible option for mixing onsite and remote workers seamlessly. And at-home working is an attractive choice for skilled staff who don't enjoy the busy contact center environment.
Remote work is also a great fit for people who have the perfect skills for the role but have family or other commitments. Home workers have the flexibility to do the school run or go to their appointments but can still log in and commit to their agreed hours. This creates a win/win situation by adding certain agents at certain times of day where you know you're likely to have peaks.
4. Increased Flexibility
Using home workers can help you to scale up and down in line with the needs of the business. Depending on the type of business you operate, you may have seasonal fluctuations and changing call patterns. With remote working, we have the flexibility to schedule our staff as needed making it far easier to manage seasonal peaks.
Cloud hosted contact center software lets us simply add additional agents on the fly so that they’re up and running in an instant.
5. Cost Savings
Equipment and office space isn’t cheap. Huge cost savings can be made by employing home workers. With a physical office, you need to be ready for the maximum number of agents that you'll ever need -- even if it's only a few days a year that you actually need that many. By utilizing some additional home workers you can help keep expenses related to space and infrastructure to a minimum.
And for a growing business, employing at-home workers allows you to expand without physically relocating.
6. Skill Retention, Staff Loyalty and Reduced Agent Turnover
Sometimes employees have an off-day where the last thing they want to do is face 50+ of their colleagues. We’ve all been there. And what about the occasional snow day? With remote work, employees can still be productive without requiring time off for unexpected issues.
Have you ever heard someone talk about how much they enjoy the drive to and from the office? At-home work alleviates the burden of commuting to the office, making for a happier employee. And happier staff leads to greater commitment and more motivation.
With the average age of a contact center employee being in the mid 20's, some of your more mature employees may have the best skills but don’t necessarily want to spend their day alongside staff members the same age as their children. Rather than leaving the business they may want to opt for home working.
Bottom line: Increased Employee Engagement = Increased Employee Retention AND Increased Customer Satisfaction ratings.
7. Visibility of Activity and Ownership
Home working, and the lack of insight into the employee’s activities, used to make managers nervous. But today’s cloud contact center system provides just as much insight and visibility into agent activity as if they were in the office. Any abnormal activity will be automatically detected and flagged and you can see at a glance what all of your agents are doing, wherever they are.
You'll also often find that agents working from home have an increased sense of ownership.
With a cloud contact center like RFC Staffing & Virtual Solutions, you can very quickly start to tap into these benefits. Forward thinking companies have been doing this for years and it's a trend that continues to grow. Reach out to one of our experts to talk about how we can help your business achieve its goals through our cloud contact center adoption.
It's easy to get your calls to RFC Staffing VS. We provide a new phone number with all our plans. You can either advertise this number directly, or if you already have a number that you want to use, you can forward it to your RFC Staffing VS number one of three ways:
- Forward your calls to RFC Staffing VS all the time.
- Forward your calls to RFC Staffing VS as needed.
- Forward your calls on a ring-no-answer basis (calls will automatically rollover to RFC Staffing VS if you don't answer after 3 rings).